Should your customer communications be managed in the cloud?
Find out in minutes with our self-assessment tool
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Use this checklist to quickly determine if your customer communications are ready to move to the cloud. While on-premise CCM solutions have their benefits, it may be time to explore a more scalable, agile, and cost-effective cloud solution.
There are multiple factors that impact the answer for your particular organization, including:
- Budget for hardware
- IT resources and expertise
- Technological capabilities
- Changing customer expectations
- Maintaining a competitive edge
- Workflow optimization and productivity
- Cross-functional collaboration needs
Evaluate quickly with this checklist to assess whether SaaS is the right solution for your business.
