Important information on the acquisition of Frama by Quadient

Frama joins the Quadient family!

Since February 1, 2024, Frama has become an integral part of Quadient. This acquisition significantly expands our capacity as we can more effectively serve our extensive customer base with high-quality digital and physical communication solutions. You will find all the information below.

Royal Mail Rate Change 1st July

Important Information for Frama Customers

Frama joins the Quadient family!

Royal Mail Rate Change 1st July

Who is Quadient?

How does this change affect me?

Postage/Consumable & Lease account queries

RMail/RSign/serema

Do you have any questions about the acquisition of Frama by Quadient? Please do not hesitate to contact us via this form. We are happy to help.

Important Information for Frama Customers

Frama joins the Quadient family!

Royal Mail Rate Change 1st July

What are the details of the Royal Mail Rate Change 1st July?

How will I receive the new rates for my franking machine?

Will I receive rate updates for my Frama franking machines in the future?

Who is Quadient?

Corporate summary

Why Quadient?

What do I gain from this change?

How does this change affect me?

What happens with my existing maintenance contract?

Who do I contact now regarding technical support?

How does this affect my contract/leasing?

Will my payment method change?

How does this affect my invoicing?

Do I still have to keep my equipment?

How do I order supplies/consumables?

If my contract is set to end what do I do?

Will Quadient now provide technical support for my Frama machine?

Who do I contact now for general queries?

Who is my my point of contact in the future?

Will my customer account details change?

Will how I pay change?

Who do I contact about my postage account?

Will my lease/service contract change in price?

Is my Direct Debit still set up?

Will there be any changes to the warranty?

What will the deregistration process for my Frama machine look like in the future?

Do I have a special right of termination as a result of the takeover if I do not want to work with Quadient?

Will my access data from the Frama online store remain the same?

Will the article numbers of our consumables change?

Will there be any changes to availability (opening hours)?

Postage/Consumable & Lease account queries

I have a new Quadient lease/consumable/postage account. Can I transfer my Direct debit across from Frama?

I need to change my bank account details you hold, how do I do this?

I have an existing postage account and upgrading my machine, can I transfer the credit balance from one account to another? Or can I keep my old account?

I have made a BACS payment for postage, when will it be availiable?

Where do I send remittances to, once I have made a payment?

I have sent a payment and it has not been allocated, who do I contact?

I have a new postage account but have paid Frama's bank account in error, what happens now?

I want to close my postage account, how do I get the balance refunded?

I pay by cheque, where and who do I make the payment to?

I make payments over the phone by Card directly to Frama, can I still do this?

I am currently paying for my Frama consumables upfront by Card or Faster Payment. Can I still do this?

Do you supply invoices for postage?

I need/want my invoices to be issued by email, can this be done?

RMail/RSign/serema

Will these changes affect my RMail/RSign services?

Who do I contact now regarding technical support?

Who do I contact if I need to add additional licences to my existing RMail or RSign contract?

What will happen with the Serema lite or Serema Business service?

Do you have any questions about the acquisition of Frama by Quadient? Please do not hesitate to contact us via this form. We are happy to help.