Inspire iForms Recognized by Xplor International

Xplor International, a worldwide association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry, announced the recipients of their 2024 Technology and Application of the Year Awards ahead of the upcoming Xplor Summit.

These prestigious awards recognize companies that have made notable contributions to the CCM industry. In addition to the winner of the 2024 Technology of the Year Award, two Honorable Mentions were presented to organizations that have developed an original concept leading to a significant advancement in the industry. This can be a new program, product, or technology that notably enhances the capabilities of Customer Communications Management systems.

Quadient is proud to receive an Honorable Mention for our cloud-based intelligent forms automation solution— Inspire iForms. Bringing the solution to market in September 2023 through our acquisition of Daylight Automation, iForms is a SaaS solution that allows non-technical business users to easily create, deploy, and manage intelligent forms that replace complex data collection processes with engaging digital experiences connected to enterprise systems.

Driving the Shift to Interactive, Real-time Communications

Unlike other forms solutions, iForms has been uniquely configured to integrate with Quadient’s market-leading Customer Communications Management (CCM) solution - Inspire. By extending traditional CCM capabilities with intelligent forms, iForms is advancing the industry's evolution from document-based communications to dynamic, real-time customer interactions that span the omnichannel customer journey and enable seamless data exchange.

While iForms allows businesses to digitally collect, validate, and transfer data, Inspire uses the data to auto-generate personalized communications for a closed-loop customer experience. The combined functionality helps companies in insurance, healthcare, banking, and public sector industries meet customer expectations for seamless digital self-service and timely, personalized communications, while realizing significant operational benefits and cost savings.

Recognized by Xplor for advancing the industry, below are three ways that Inspire iForms notably enhances the capabilities of CCM systems:

1. Integrates Forms into Omnichannel CX

From conducting a health assessment to applying for a new credit card, changing a beneficiary, and completing onboarding, forms are essential to capturing the data needed to execute critical processes that allow customers to access or modify business services. The efficiency of the data capture process, speed of process fulfillment, and effectiveness of the follow-up communications all impact customer satisfaction and loyalty, making forms a key CX driver. For far too long though, forms have been managed in a silo that's disconnected from the larger CX.

iForms recognizes forms as a critical omnichannel CX touchpoint. The solution fully digitizes them and makes them available within organizations’ websites, mobile applications, and customer portals as fully branded, intuitive interfaces that function like an integrated part of the digital experience. By treating forms as an omnichannel touchpoint and connecting them to world-class CCM, businesses can unify, orchestrate, and enhance the complete customer experience.

2. Enables End-to-End Personalization

Customers no longer see the boundaries between channels and touchpoints—they just see themselves and their experience with your business. They expect seamless personalization across all interactions, but the traditional forms experience is dependent on paper and PDF-based forms that present all customers with the same form fields as a static, one-size-fits-all experience that fails to acknowledge diverse customer interests and needs.

Inspire iForms changes this reality by pre-filling forms with existing customer data and allowing business users to define form logic and conditional rules. An intuitive logic mapping interface allows users to have specific form responses dictate subsequent questions, creating different form paths for different customer profiles as a fully dynamic experience. iForms allows those who understand the business process best to leverage their knowledge to create a guided experience that feels like a personal consultation designed to understand the customer’s needs. With the form questions and flow made adaptive, and the ability to complete the form on any device, the experience delivers the 1:1 personalization that customers have grown to expect.

With personalization extended to the forms experience, businesses can ensure that customers feel personally recognized and engaged at every interaction point, creating a consistent customer experience that improves brand perception and fosters meaningful connection.

3. Expands Digital Transformation

While CCM systems like Inspire digitally transform the creation and delivery of personalized communications across channels, iForms expands digital transformation to forms design and management, bringing the power of automation to the full range of CX interactions.

As a SaaS solution, iForms deployment occurs quickly, as the solution only requires a web browser to get started, eliminating the time and complexity involved in business systems configuration, as well as the need for lengthy user training that slows adoption. Transformation is made simple with no-code form design tools that allow line of business (LOB) owners to take existing PDF forms and map them to an intelligent form or design new forms using an intuitive logic builder that lets you visualize, edit, and test as you develop.

Inspire iForms brings the power of digital transformation to forms by eliminating:

Ink & Postage: Sending and mailing of paper forms
Physical Storage: Scanning and archival of paper forms
Extensive Person Hours: Manual data entry and ongoing database updates
Inefficient Use of Resources: Chasing down customers to remediate data errors

By replacing paper and PDF forms with guided digital experiences, iForms accelerates process execution and improves operational agility, with business users able to easily make form updates in response to change and form data automatically validated and transferred to business systems. By expanding digital transformation to customer data collection, businesses can digitally empower employees and reduce the number of manual touchpoints involved in the fulfillment of recurring customer processes.

Realize Total Experience (TX) Transformation

With iForms working as a seamless extension of Inspire CCM, Quadient Inspire customers can automate and personalize all customer interactions from one leading-edge CXM platform designed to deliver Total Experience (TX) transformation.

Learn how you can transform your EX and CX by merging the power of award-winning intelligent forms technology with world-class CCM via on-demand access to the Quadient Connects virtual event session recording - “Intelligent Forms Meets SaaS CCM":

Watch the session recording on-demand

About Xplor International:

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications. Their members design, produce, implement, deliver, and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats. They enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from their in-person annual summit and virtual events.

About Xplor International Industry Awards:

Xplor International recognize individuals and companies within the industry who have made notable and significant contributions in the Customer Communications Management (CCM) industry with an Xplor International industry award. For over 30 years, Xplor has recognized industry-leading companies and individuals with four prestigious awards: Application of the Year, Technology of the Year, Xplorer of the Year, and Lifetime Achievement. The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.

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